Customer Value

At ATS Healthcare, our vision is to “Build enduring relationships by delivering integrated solutions with passion and innovation!”

We are Canada’s largest provider of temperature controlled transportation. Our service portfolio has been developed to your exacting standards and we have developed an end to end view to better manage the delivery of your sensitive products.

Customer Care
You’ll always receive “best in class” care:

• Coast to Coast Distribution Coverage with full temperature management.
• Ambient Ground (15° - 25°C)
• Ambient Air (5° - 25°C)
• Cold Chain (2° - 8°C)
• Heat Service (above 0°C)
• CREDO
• Dedicated Customer Service Representatives who know your business and are available to discuss your needs.
• Leveraging cross Canada cell networks, we have real-time end to end online visibility of your products.
• Customers have an ability to request graphs to confirm your products remained within your specified tolerances and Health Canada Guidelines.
• Customized solutions to meet your unique logistic needs.
• Good Manufacturing Practice (GMP) Compliant.

ATS Healthcare Distribution Warehouse Facilities
It starts in our Distribution Centres with “smart facilities infrastructure”:

• WIFI access enables us to download scanner information eliminating any wait time - data is instantly available allowing us to expedite our delivery schedule.
• Vehicle temperatures are displayed in the dispatch area prior to loading to help prevent temperature excursions.
• Our facilities are temperature controlled and monitored on a 24/7 basis.

ATS Healthcare Innovative Technology
Our scanning technology provides:

• Drivers with the capability of checking the inside temperature of their trailer.
• Details of any special handling instructions or equipment requests.
• The ability to capture signatures, photograph a shipment and link that photo to the shipment number.
• Delivery route sequence information to improve on time delivery, across the board.
• Alerts to the driver when a shipment does not belong to the delivery location.

Fleet Investment
Our fleet is the backbone of our services:

• 24/7 temperature and location monitoring on vehicles.
• We are continuously investing in the latest equipment including the new C600 Thermo King high efficiency eco-friendly reefer.
• Espar heater in all pickup & delivery vehicles.
• Calibrated devices to track temperature and location for non-ATS Healthcare units and rental vehicles.